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Our Policies

Arrival

Please arrive 10 minutes early. This will allow you time to unwind and relax prior to your experience. Please allow a minimum of 4 - 6 hours for your appointment.  Depending on your selected style, your appointment may require additional time.

Late Arrival

To ensure the promptness of all reservations, we reserve the right to reschedule any reservation that is 15 minutes late or later to another convenient time.

Consultations

HAIRLOKS by ARLETTE offers every potential client a consultation. The consultation provides us with the opportunity to meet each other, discuss your hair needs and desired style.  During your consultation, you will be given the approximate price, the history of the salon, the opportunity to review my portfolio and a short bio of your stylist.  Fees for the consultation are based on the service you desire:

  • $25.00 basic hairstyling
  • $50 extensions

If a future appointment is booked on the day of your consultation, the consultation fee is deducted from the deposit on your desired service.

Cancellations

Cancellations or reservations cancelled at least one day24 hours in advance allows us to accommodate other guests and will be greatly appreciated. All same day cancellations forfeit deposits made.  All no-shows must be paid in full before any additional appointments will be reserved or honored. If for any reason, we have to cancel a same day reservation, there will be a $20 gift certificate waiting for you at your next appointment that may be used for any Hairloks by Arlette hair services.

Hair Extensions

Hairloks by Arlette strongly advises clients to purchase the highest quality hair.  This is an investment and the purchase of high quality hair often determines the final look of your selected style.  We WILL NOT assume responsibility for the performance of hair that is not recommended by our salon.

Deposits

All appointments require a deposit - No exceptions.  There is a $50 deposit for hairstyling without extensions and a $100 deposit on braided extensions and weaves. A deposit secures and reserves the space allotted for your personal appointment. If you cancel your appointment, your next appointment must be made within one month or your deposit IS NOT refundable or transferable. 

Payment

Hairloks by Arlette accepts cash or personal checks with photo identification. Remaining balance of all fees is required at the conclusion of your service.  There is a $25 charge for returned checks. Payment for workshops and seminars may also be made online with your credit card via Paypal.

Returns/Refunds

If you are dissatisfied with any of our services, please call and give us the opportunity to work it out with you. It may be something simple that can be remedied by the same stylist or you may find a better fit with another stylist. Either way, we want you to feel comfortable communicating with us. Due to the artistic nature of what we do, we cannot offer refunds on services provided. However we will work tirelessly to ensure your satisfaction.